Privacy Policy

Last updated: 17th October 2023

Tempo Estates & Leisure Limited Privacy Policy

Tempo Estates & Leisure Limited is committed to protecting your privacy and the security of your personal data. This Privacy Policy describes how we collect, use and look after your personal data, when you visit our website www.tempodestinations.co.uk, or any other of our websites to include www.tempoleisure.co.uk, when you book a holiday or sign up to any of our services. We are responsible for the collection and management of any personal information you submit, or is submitted by others. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

Who we are

Tempo Estates & Leisure Limited is a company registered in England, company number 09381482, our registered address is 12-14 Preston Old Road, Freckleton, Preston, Lancashire PR4 1PD. We are referred to as Tempo and use “we”, “us” or “our” in this Privacy Notice.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving our services. By using our services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.tempodestinations.co.uk

Information we may Collect

While using our Service, we may ask you to provide us with certain Personal Information that can be used to contact or identify you in relation to your holiday letting or holiday booking.  The Personal Information may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address
  • Payment details

To complete your booking, we share your personal information with our subcontractors who are involved in the booking process, such as payment providers, as well as credit reference agencies who we use to assess fraud, credit and/or security risks.

How we use your information

We use your personal information to:

  • Manage your holiday booking or letting
  • Manage your online accounts
  • Ensure you can log into to your accounts with us
  • Communicate with you, including responding to your emails, messages and social media, web chats, handling customer service matters
  • Process of payments
  • Prevent Fraud
  • Enable the display of the most appropriate adverts on our websites or any other media where we place advertising
  • Make sure our servers and websites are operating correctly.

We may use your name and contact details to tell you about our own products and services, which we think, may be of interest to you. You can ask us to stop doing so at any time.

Google and Facebook may also use socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time.

The legal basis on which we will process your information

We will always process your Personal Information on lawful grounds and in particular on the grounds set out below:

Performance of Contract

If you make a booking through us, we will use the details that you give to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.

If you let your holiday accommodation with us, we will use the information such as your name, contact details, bank account details and details regarding the accommodation you wish to let to perform our agreement with you.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking or our letting services.

We may share your email address and other communication with social media platforms, to include Google and Facebook for them to use on our behalf in connection with the creation of marketing and promotion for us.

They may use this information to service targeted advertising/content to you via their platforms. you can control what advertisements you receive via the privacy settings on the relevant platforms.

We may also share your contact details with any third-party review administrator(s) who may contact you to ask for your comments on the accommodation and/or services that have been provided.

The above are done on the basis that they are in the legitimate interest of our company.

Consent

We may ask your consent to share your name and contact details with selected third-party companies so that they can tell you about their products and services.

If you agree we may also pass on your information in certain cases for the purposes of conducting a credit check.

You can withdraw your consent at any time.

Legal Obligation

We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

Who we may share your information with 

In order to provide you with the products and services that we offer we may share your information with.

  • Owners of, or agents for, holiday accommodation (if you are making a holiday accommodation booking)
  • Individuals who may re renting accommodation from you (if you are a holiday accommodation owner or advertiser)
  • Credit/debit card companies

We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish. exercise or defend our legals rights.

How we manage your information

We may from time to time appoint third-party service providers to help us manage efficient systems within our business.

We will only transfer your information to service providers who help us manage our systems where we are satisfied that his is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

Updating your details

If you would like to change any of your personal information or the way we may use your information for direct marketing then please update your user preferences or send an email to.

info@tempoestates.co.uk or by post to Tempo Estates & Leisure Limited, 12-14 Preston Old Road, Freckleton, Preston, Lancashire PR4 1PD – or call us on 01772 633399.

How long we may retain your data for

Where you have booked a holiday with us we will retain your data for a period of 7 years for legal purposes to ensure that we are able to assist you should you have any questions, feedback or issues in connection with a holiday that you have purchased from us or if any legal issues may arise – for example VAT issues.

Where we have used your personal information to contact you for marketing communications.

  • We will contact you at least every 3 years to ensure you are happy to continue receiving electronic communications.
  • Every 5 years to ensure you are happy to receive postal and telephone communication from us.

If you tell us that you no longer wish to any receive marketing communication from us, we will stop all communication with you.

Where we have processed your data for any other reason where you may have contacted us relating to a potential holiday booking we will retain your data for 3 years.

Your Rights

You have the right to ask us at any time:

  • To confirm whether we hold any of your personal data
  • To send you a copy of any personal data that we hold about you
  • To correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete
  • To delete (to the extent possible) any of your personal data, where we are required by law to do so
  • To stop processing your personal data, where we are required by law to do so
  • To let you have a portable copy of the personal data we hold about you, where we are required by law to do so
  • To stop processing any of your personal data that we process on the basis of our legitimate interests
  • To stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

We do not use your personal data for the purpose of profiling.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent.

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below:

Data Protection Administrator – Tempo Estates & Leisure Limited, 12- 14 Preston Old Road, Freckleton, Preston, Lancashire PR4 1PD

Or email all@tempoestates.co.uk

How the notice applies to linked websites

Our websites may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

How we update this Privacy Notice.

We keep our privacy notice under regular review and we will place any updates on our webpage.

Who you can contact if you have any queries about this Privacy Notice

You can also contact us directly if you have any questions about our privacy notice or information we hold about you.

Please write to us at the address given below:

Data Protection Administrator
Tempo Estates & Leisure Limited
12-14 Preston Old Road
Freckleton
Preston PR4 1PR
United Kingdom

Or by email to: all@tempoestates.co.uk

Or call us on: 01772 633399

If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk

Cookies

We may obtain information about your general internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information, which is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us to:

  • Estimate our audience size and usage pattern
  • Store information about your preferences, and so allow us to customise our website according to your individual interests
  • Speed up your searches
  • Recognize you when you return to our website

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at

Tempo Estates & Leisure Limited
12-14 Preston Old Road
Freckleton
Preston PR4 1PR
United Kingdom

Or by email to: all@tempoestates.co.uk

Or call us on: 01772 633399